{"id":54,"date":"2025-10-24T13:54:25","date_gmt":"2025-10-24T11:54:25","guid":{"rendered":"https:\/\/oldamsterdam.com\/?page_id=54"},"modified":"2025-11-10T15:02:52","modified_gmt":"2025-11-10T14:02:52","slug":"refund-and-returns","status":"publish","type":"page","link":"https:\/\/oldamsterdam.com\/refund-and-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"    \n\n\n  <section id=\"\" class=\"background-default spacing-top-default spacing-top-default-mobile spacing-bottom-default spacing-bottom-default-mobile\" aria-label=\"Tekstuele inhoud\">\n    <div class=\"container\">\n      <div class=\"content-wysiwyg\">\n        <h2>How to request a return?<\/h2>\n<ol>\n<li><strong>Email<\/strong>: Before returning any product, please contact us first via <a href=json/_.json>webshop@oldamsterdamcheesestore.com<\/a>. Include your order number, the reason for return, and a photo if the product arrived damaged.<\/li>\n<li><strong>Solution<\/strong>: We\u2019ll first look for a possible solution. Based on your email, we\u2019ll determine whether the product needs to be returned or if we can resolve the issue remotely.<\/li>\n<li><strong>Shipping<\/strong>: If a return is necessary, you\u2019ll receive further instructions from us. Please note: return shipping costs are at your own expense. Make sure the product is securely packaged to prevent damage during transport.<\/li>\n<li><strong>Inspection and Refund<\/strong>: Once we\u2019ve received your returned product, we\u2019ll inspect it. If everything is in order, we\u2019ll process your refund as soon as possible. You\u2019ll receive a confirmation once the refund has been completed.<\/li>\n<\/ol>\n<h3>Special conditions for food products<\/h3>\n<p>Since we sell food items, additional return conditions apply:<\/p>\n<ul>\n<li><strong>Unopened products only<\/strong>: We only accept returns of unopened and undamaged food products. Packaging must be intact and in resaleable condition.<\/li>\n<li><strong>Perishable products<\/strong>: Perishable goods cannot be returned unless they are delivered damaged or defective. In that case, a photo is required.<\/li>\n<li><strong>Return period<\/strong>: The return period starts from the moment of delivery to the customer (according to Track &amp; Trace information) and lasts 14 days.<\/li>\n<\/ul>\n<p><strong>Contact information<\/strong><\/p>\n<p>For any questions regarding returns, please contact us at <a href=json/_.json>webshop@oldamsterdamcheesestore.com<\/a>. Our team is happy to assist you with any issues or questions.<\/p>\n<p>We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return process. Your satisfaction is our top priority, and we aim to resolve any issues as quickly as possible.<\/p>\n\n      <\/div>\n\n          <\/div>\n  <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-54","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/pages\/54","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/comments?post=54"}],"version-history":[{"count":1,"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/pages\/54\/revisions"}],"predecessor-version":[{"id":4370,"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/pages\/54\/revisions\/4370"}],"wp:attachment":[{"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/media?parent=54"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}