{"id":1295,"date":"2025-10-21T13:14:56","date_gmt":"2025-10-21T13:14:56","guid":{"rendered":"https:\/\/oldamsterdam.com\/?page_id=1295"},"modified":"2025-11-10T15:02:54","modified_gmt":"2025-11-10T14:02:54","slug":"shipping-payment-and-returns","status":"publish","type":"page","link":"https:\/\/oldamsterdam.com\/shipping-payment-and-returns\/","title":{"rendered":"Shipping, payment, and returns"},"content":{"rendered":"\n<section id=\"\" class=\"background-grey spacing-top-default spacing-top-default-mobile spacing-bottom-default spacing-bottom-default-mobile overflow-hidden\" aria-label=\"Hero slider\">\n  <div class=\"container\">\n    <div class=\"grid grid-cols-12 gap-x-6\">\n      <div class=\"col-span-12 md:col-span-4\">\n                  <div class=\"flex items-center gap-3 my-[2px] pb-2\">\n            <p class=\"text-psmall font-semibold text-brown mb-0 whitespace-nowrap\">\n              Shipping, payment, and returns\n            <\/p>\n            <hr class=\"w-full bg-brown h-px border-none\" \/>\n          <\/div>\n        \n                              <div class=\"[&#038;>*]:mb-0 text-white uppercase [&#038;>*]:font-normal&#8221;>\n              <h1>Everything about<br \/>\n<span class=\"text-outlined\">your order<\/span><\/h1>\n\n            <\/div>\n                  \n                  <div class=\"[&#038;>p:last-of-type]:mb-0 pt-2 text-white&#8221;>\n            <p>Do you have a question about shipping, payment, or returning your order? Below you\u2019ll find the most frequently asked questions.<br \/>\nDon\u2019t see your question? Contact us!<\/p>\n\n          <\/div>\n        \n                          <div class=\"pt-8 hidden md:block\">\n            <a class=\"btn btn--solid btn--green-cta\" href=index-369.html target=\"\">Contact<\/a>\n          <\/div>\n              <\/div>\n\n      \n      \n                    <div class=\"col-span-12 md:hidden pt-6\">\n          <a class=\"btn btn--solid btn--green-cta\" href=index-369.html target=\"\">Contact<\/a>\n        <\/div>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n<section id=\"\" class=\"background-default spacing-top-none spacing-top-none-mobile spacing-bottom-default spacing-bottom-default-mobile\" style=\"  \" aria-label=\"FAQ\">\n  <div class=\"container\">\n    <div class=\"grid grid-cols-12 gap-x-6\">\n      \n      <div class=\"col-span-12 md:col-span-6\">\n                          \n              <\/div>\n\n              <div class=\"dropdown-items col-span-12 md:col-span-8 py-6\">\n                      <div class=\"px-3 py-7 border-t border-[#B68E4366] \">\n              <div class=\"dropdown-item flex items-center justify-between cursor-pointer\">\n                <p class=\"mb-0 text-brown font-bold\">\n                  What are the shipping costs to European countries?\n                <\/p>\n                      <div class=\"h-6 w-6 text-[24px] text-white flex justify-center items-center dropdown-item-icon\">\n    <span class=\"material-symbols-rounded text-[24px]\">expand_more<\/span>\n  <\/div>\n              <\/div>\n              <div class=\"dropdown-item-content hidden text-white [&#038;>*]:mb-0 pt-3&#8243;>\n                <p>Shipping costs depend on local rates and will be clearly displayed during checkout.<\/p>\n\n              <\/div>\n            <\/div>\n                      <div class=\"px-3 py-7 border-t border-[#B68E4366] \">\n              <div class=\"dropdown-item flex items-center justify-between cursor-pointer\">\n                <p class=\"mb-0 text-brown font-bold\">\n                  Do you also ship outside Europe?\n                <\/p>\n                      <div class=\"h-6 w-6 text-[24px] text-white flex justify-center items-center dropdown-item-icon\">\n    <span class=\"material-symbols-rounded text-[24px]\">expand_more<\/span>\n  <\/div>\n              <\/div>\n              <div class=\"dropdown-item-content hidden text-white [&#038;>*]:mb-0 pt-3&#8243;>\n                <p>At the moment, we only deliver within Europe. If you want to place a large order outside Europe, please send a message to <a href=json/_.json>webshop@oldamsterdamcheesestore.com<\/a> and we\u2019ll be happy to see what\u2019s possible.<\/p>\n\n              <\/div>\n            <\/div>\n                      <div class=\"px-3 py-7 border-t border-[#B68E4366] \">\n              <div class=\"dropdown-item flex items-center justify-between cursor-pointer\">\n                <p class=\"mb-0 text-brown font-bold\">\n                  Which courier do you use for delivery?\n                <\/p>\n                      <div class=\"h-6 w-6 text-[24px] text-white flex justify-center items-center dropdown-item-icon\">\n    <span class=\"material-symbols-rounded text-[24px]\">expand_more<\/span>\n  <\/div>\n              <\/div>\n              <div class=\"dropdown-item-content hidden text-white [&#038;>*]:mb-0 pt-3&#8243;>\n                <p>We work with PostNL, one of the most reliable courier services in the Netherlands. This way, you can be sure your package is in good hands.<\/p>\n\n              <\/div>\n            <\/div>\n                      <div class=\"px-3 py-7 border-t border-[#B68E4366] \">\n              <div class=\"dropdown-item flex items-center justify-between cursor-pointer\">\n                <p class=\"mb-0 text-brown font-bold\">\n                  How do I know when my package will be delivered?\n                <\/p>\n                      <div class=\"h-6 w-6 text-[24px] text-white flex justify-center items-center dropdown-item-icon\">\n    <span class=\"material-symbols-rounded text-[24px]\">expand_more<\/span>\n  <\/div>\n              <\/div>\n              <div class=\"dropdown-item-content hidden text-white [&#038;>*]:mb-0 pt-3&#8243;>\n                <p>As soon as your order is shipped, you will receive a Track &amp; Trace code. This allows you to follow exactly where your package is and when it will be delivered.<\/p>\n\n              <\/div>\n            <\/div>\n                      <div class=\"px-3 py-7 border-t border-[#B68E4366] \">\n              <div class=\"dropdown-item flex items-center justify-between cursor-pointer\">\n                <p class=\"mb-0 text-brown font-bold\">\n                  Can I return my order?\n                <\/p>\n                      <div class=\"h-6 w-6 text-[24px] text-white flex justify-center items-center dropdown-item-icon\">\n    <span class=\"material-symbols-rounded text-[24px]\">expand_more<\/span>\n  <\/div>\n              <\/div>\n              <div class=\"dropdown-item-content hidden text-white [&#038;>*]:mb-0 pt-3&#8243;>\n                <p>Yes, you can. If you\u2019re not completely satisfied, no problem. Since we are dealing with food products, we can only accept unopened items for return to ensure hygiene. Send an email to <a href=json/_.json>webshop@oldamsterdamcheesestore.com<\/a> and our team will guide you step by step through the return process.<\/p>\n\n              <\/div>\n            <\/div>\n                      <div class=\"px-3 py-7 border-t border-[#B68E4366] \">\n              <div class=\"dropdown-item flex items-center justify-between cursor-pointer\">\n                <p class=\"mb-0 text-brown font-bold\">\n                  How can I contact customer service?\n                <\/p>\n                      <div class=\"h-6 w-6 text-[24px] text-white flex justify-center items-center dropdown-item-icon\">\n    <span class=\"material-symbols-rounded text-[24px]\">expand_more<\/span>\n  <\/div>\n              <\/div>\n              <div class=\"dropdown-item-content hidden text-white [&#038;>*]:mb-0 pt-3&#8243;>\n                <p>Our team is always ready to help. Email us at <a href=json/_.json>webshop@oldamsterdamcheesestore.com<\/a> and we\u2019ll gladly assist you.<\/p>\n\n              <\/div>\n            <\/div>\n                      <div class=\"px-3 py-7 border-t border-[#B68E4366] \">\n              <div class=\"dropdown-item flex items-center justify-between cursor-pointer\">\n                <p class=\"mb-0 text-brown font-bold\">\n                  What should I do if my package arrives damaged?\n                <\/p>\n                      <div class=\"h-6 w-6 text-[24px] text-white flex justify-center items-center dropdown-item-icon\">\n    <span class=\"material-symbols-rounded text-[24px]\">expand_more<\/span>\n  <\/div>\n              <\/div>\n              <div class=\"dropdown-item-content hidden text-white [&#038;>*]:mb-0 pt-3&#8243;>\n                <p>That\u2019s of course unfortunate. Send a photo of the package to <a href=json/_.json>webshop@oldamsterdamcheesestore.com<\/a> and we\u2019ll help you quickly.<\/p>\n\n              <\/div>\n            <\/div>\n                      <div class=\"px-3 py-7 border-t border-[#B68E4366] border-b\">\n              <div class=\"dropdown-item flex items-center justify-between cursor-pointer\">\n                <p class=\"mb-0 text-brown font-bold\">\n                  Which payment methods do you accept?\n                <\/p>\n                      <div class=\"h-6 w-6 text-[24px] text-white flex justify-center items-center dropdown-item-icon\">\n    <span class=\"material-symbols-rounded text-[24px]\">expand_more<\/span>\n  <\/div>\n              <\/div>\n              <div class=\"dropdown-item-content hidden text-white [&#038;>*]:mb-0 pt-3&#8243;>\n                <p>Payment is fast and secure via Pay.nl.<\/p>\n<p>You can choose from: iDeal, PayPal, Credit Cards (Visa, MasterCard, American Express), Maestro, Giropay, Sofortbanking, or MisterCash \/ Bancontact.<\/p>\n\n              <\/div>\n            <\/div>\n                  <\/div>\n      \n          <\/div>\n  <\/div>\n<\/section>\n\n\n    \n\n<section id=\"\" class=\"background-default spacing-top-default spacing-top-default-mobile spacing-bottom-default spacing-bottom-default-mobile print:hidden\" style=\"  \" aria-label=\"CTA met afbeelding\">\n  <div class=\"container\">\n    <div class=\"relative\">\n          <img decoding=\"async\" width=\"1024\" height=\"683\" src=index-370.html class=\"w-full aspect-square md:aspect-[8\/3] object-cover\" alt=\"Banner Autumn Old Amsterdam\" srcset=\"https:\/\/oldamsterdam.com\/wp-content\/uploads\/2025\/10\/1025021_OACS_banner_herfstactie_website-1-1024x683-1.png 1024w, https:\/\/oldamsterdam.com\/wp-content\/uploads\/2025\/10\/1025021_OACS_banner_herfstactie_website-1-1024x683-1-300x200.png 300w, https:\/\/oldamsterdam.com\/wp-content\/uploads\/2025\/10\/1025021_OACS_banner_herfstactie_website-1-1024x683-1-768x512.png 768w, https:\/\/oldamsterdam.com\/wp-content\/uploads\/2025\/10\/1025021_OACS_banner_herfstactie_website-1-1024x683-1-600x400.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\n\n      \n      <div class=\"absolute bottom-0 z-20 w-full px-3 pb-3 pt-5 bg-gradient-to-b from-transparent to-grey-900\/80 to-30%\">\n                  <div class=\"flex items-center gap-3 my-[2px] pb-2\">\n            <p class=\"text-psmall font-semibold text-white mb-0 whitespace-nowrap\">\n              Always ready to help you\n            <\/p>\n            <hr class=\"w-full bg-white h-px border-none\" \/>\n          <\/div>\n        \n                              <div class=\"[&#038;>*]:mb-0 text-white uppercase [&#038;>*]:font-normal&#8221;>\n              <h2 class=\"text-outlined-white\">Contact<\/h2>\n\n            <\/div>\n                  \n                  <a class=\"pt-3 pb-2 flex items-center gap-2 justify-center text-p text-white font-semibold no-underline\" href=index-369.html target=\"\">\n            Contact us\n                  <div class=\"h-6 w-6 text-[24px] text-white flex justify-center items-center \">\n    <span class=\"material-symbols-rounded text-[24px]\">chevron_right<\/span>\n  <\/div>\n          <\/a>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1295","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/pages\/1295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/comments?post=1295"}],"version-history":[{"count":1,"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/pages\/1295\/revisions"}],"predecessor-version":[{"id":4372,"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/pages\/1295\/revisions\/4372"}],"wp:attachment":[{"href":"https:\/\/oldamsterdam.com\/wp-json\/wp\/v2\/media?parent=1295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}